by Mailys Andre
At a Refugee Conference held last month, attention was drawn to having conversations with migrants or those who think differently to ourselves. Below are the recommendations provided by HOPE not hate Cymru.
When having a difficult conversation with a migrant or asylum seeker, try to use the ‘listening wheel’:
- Open questions : How? What? Where? Who? Why?
- Summarising : A summary helps to show the individual that you have listened and understood their circumstances and their feelings.
- Reflecting : Repeating back a word or phrase encourage the individual to carry on and expand
- Clarifying : Sometimes an individual may gloss over an important point. By exploring these areas further we can help them clarify these points for themselves.
- Short Words of Encouragement: The person may need help to go on their story — use words like ‘yes’ or ‘go on’.
- Reacting : We need to show that we have understood the situation by reacting to it — “That sounds like it is very difficult”.
Don’t forget :
- Story/narrative is powerful (inspire people)
- Try to change the dynamic of your conversation (listen, question…)
What if you are facing the opposition?
Ask agitating questions such as :
- Has this happened to you before?
- What make you believe that?
- What makes you angry? (This involves a conscious question with conscious pause)
Try “Empathetic listening”:
- This should be your instinct.
- Be genuine.
- Engage with the person behind the opinion.
You can find out more about HOPE not hate and its current research here.